Respect
communicate with patience and courtesy.
MENTOR STANDARDS
Trust works both ways. Clients need to know who they're talking to, and mentors need to know what's expected of them. This page explains how verification works for everyone on Immigroov.
A verified badge means our team has reviewed the mentor's profile and experience against Immigroov's verification standards before the profile goes live.
It does not mean the mentor is a licensed immigration professional, nor does it guarantee any visa, job or immigration outcome.
Expats and locals with relevant lived or professional experience apply to join.
Countries, languages, expertise, a professional introduction, and services, pricing and availability.
Our team checks completeness, relevance of experience, and clarity of services and pricing, usually within 3 working days. If anything is missing, we tell the mentor what to update.
The mentor accepts our conduct standards, and the verified profile goes live for clients to book.
communicate with patience and courtesy.
keep client information confidential.
represent experience truthfully, including what they don't know.
stay within the session the client booked.
Clients can expect these standards in every session. Mentors agree to them before going live.
Clients, before you book, check:
Mentors: a clear profile gets better-matched bookings. Be specific about your route, profession and the topics you know first-hand. Groovia uses these details to match you with the right clients.
Not sure who fits? Ask GrooviaVerification is ongoing, not a one-time stamp. Reviews after completed sessions help clients choose and help good mentors stand out.
If a profile, session or client feedback raises a concern, we'll contact the mentor to understand what happened. We may suspend or remove verification when conduct, service or profile information falls short of our standards.
Clients and mentors can contact support@immigroov.com at any time. We review every report and respond within 3 working days.